Issue: The CSLB had significant IT support costs associated with having hundreds of employees in offices geographically dispersed around the state. They needed to implement a solution that reduced desktop IT support costs.

Solution: Direct Technology assisted in the design, development and implementation of a remote access solution for thin client computing. Productivity applications were hosted remotely in a centralized location and served up to the employees using a simple Internet browser.  Direct Technology managed the infrastructure for a time and provided a knowledge transfer to the CSLB IT staff.

Result: IT desktop support costs were dramatically reduced. Each employee required only a Web browser and an Internet connection. New and upgraded desktop applications were loaded one time only on the centralized server location and immediately available to employees.  CSLB IT staff could concentrate their efforts on other projects.

Issue: Caltrans had developed a database application in-house for the permitting and routing of trucks in the state. Trucking companies indicated the size and weights of their loads, in addition to their starting point, destination, and required delivery date. Caltrans personnel in two call centers used the database application to determine routes, time of day, and permit costs. The two call centers had their own version of the database application and coordinating data from the two proved to be very difficult.

Solution: Direct Technology hosted this complex database application in one location at the Direct Technology Data Center with secure remote access provided to Caltrans agency personnel via Internet browser. 

Result: With one copy of the database application for all of Caltrans permitting staff statewide, coordination of data was simplified.