Issue: The Health
Officers for the State of California was seeking a
real-time collaboration and communication system that
could be utilized during a natural or bioterrorist-type
emergency. The system had to support real-time
voice-over-IP (VoIP), video, still imaging, whiteboard
and application sharing. It had to be functional both in
a connected and cellular wireless environment since
field officers would have to collaborate with doctors
throughout the state.
Solution: Direct
Technology
worked with Verizon Communications to create a unique
infrastructure that reliably linked the health officers
through wireless, VoIP and landline vehicles for
real-time interaction. Once the infrastructure was
architected and identified, Direct Technology evaluated the
industry for best-of-breed, secure collaboration tools
that were so simple it required no training. To enhance
the collaboration paradigm, Direct Technology developed a
secure custom portal to integrate features such as
discussion forums, document libraries, calendar of
events, secure chatting and ad-hoc meetings.
Result: The project
was an overwhelming success. Health Officers utilize the
product for both administrative and emergency
situations. They now have the ability to send real-time
images, voice and data directly from the field (where
the emergency situation is occurring) while
collaborating with other doctors distributed throughout
the state.
Video, voice and images all move seamlessly from one
computer to another virtually eliminating the geographic
disparity of each user. The application sharing feature
allows doctors and laboratory specialists to share the
results of biological and mapping-based analysis with
all users in real-time ... a definite advantage in
today’s uncertain times. |
